Reference

Terms That Govern Your pg369 Account

These terms set out what you agree to when you open and use a pg369 account, including how your wallet transactions via DANA, OVO, and GoPay are handled and what access is available where local law in Indonesia permits.

Account eligibility rulesDANA, OVO, GoPay wallet termsAccess subject to local lawAccount suspension conditionsDispute and contact process

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HOW WE HANDLE THIS

Account Security and Policy Handling

pg369 applies consistent standards to account data, wallet records, and transaction history. Here is how we approach the areas that matter most to you under these terms.

Data Handling

We store account and wallet data — including DANA, OVO, GoPay transaction records — only for as long as needed to operate your account and meet applicable obligations.

Account Security

Login sessions are protected via OTP verification tied to your registered contact. Report any unauthorised access to support immediately so we can act on your account.

Requesting Changes

To update personal details or request account closure, go to account settings or contact support directly. Wallet-linked changes require identity verification before they take effect.

Who to Contact

For formal terms disputes or data-related requests, email our support team with your account ID. We aim to acknowledge every request and respond through the same channel you used.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a wallet transaction, our support team is the right place to start. You can reach us through the channels below. For wallet issues involving DANA, OVO, or GoPay, have your transaction reference ready when you contact us — it helps us locate and resolve the matter faster.

Team online

Live Chat

Open the chat widget inside your account dashboard. This is the fastest path for terms clarifications and active account questions during support hours.

Email Support

Send your query to our support address listed in the account help section. Include your account ID and the specific terms clause you are asking about.

Account Help Centre

The help centre inside your account covers common terms questions, wallet policy and the steps to formally request an account review or closure.

What These Terms Actually Cover

pg369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take inside your pg369 account — logging in, depositing via DANA or OVO, placing wagers on slots like Rupiah Riches Slots or live tables like Live Baccarat Diamond, and requesting withdrawals back to your GoPay wallet. By continuing to

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use the account, you confirm you have read and accepted these conditions. Access to the platform is only available where local law and eligible regions permit it; if your location restricts online casino activity, these terms do not create any right of access on your behalf.
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pg369 reserves the right to update these terms at any time. When we do, the revised version is posted here with a new effective date, and continued use of your account after that date counts as acceptance. If you disagree with a change, you should stop
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using the account and contact our support team to close it. We treat your account and wallet details with care, but you are responsible for keeping your login credentials secure. Any activity that happens through your account before you report a security concern to us remains
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subject to these terms. Players in Bekasi and across Indonesia access the lobby under the same conditions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we get most often about how our terms work, what they mean for your account, and what to do when something is unclear.

They apply from the moment your account is created and remain in effect for as long as the account exists, including any period when the account is suspended or under review.

We can update the terms at any time. The revised version is posted here with an updated effective date. Continuing to use your account after that date means you accept the new version.

Pending withdrawals to DANA or GoPay are reviewed individually during any suspension. Contact support with your transaction reference to understand the status of a specific wallet request.

Send a written request to our support email with your account ID and the specific issue. We will respond through the same channel and work through the matter with you.

Eligibility depends on local law and the region you access from. These terms do not create a right of access where local law restricts online casino activity in Indonesia.

We retain account data, including OVO and DANA transaction records, for as long as your account is active and for any period required by applicable obligations after closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your pg369 Account

Account Security and Policy Handling

Data Handling

Account Security

Requesting Changes

Who to Contact

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 When do these terms apply to my account?

02 Can pg369 change these terms without notice?

03 What happens to my DANA or GoPay wallet if my account is suspended?

04 How do I formally dispute a terms decision about my account?

05 Am I eligible to use this platform under these terms?

06 How long does pg369 keep my account and transaction data?

Terms & Conditions

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