Data We Hold and Why We Hold It
When you create an account with pg369, we collect the information you provide directly: your name, email address, mobile number and the payment method you choose — whether that is DANA, OVO or GoPay. We also record transaction references generated each time a deposit or withdrawal
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is processed through those wallets, so disputes can be resolved against a verifiable record. Beyond account registration, our systems log device type, browser version, session timestamps and the pages you navigate inside the lobby. We use this to keep the platform stable and to detect unusual
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activity that may signal an unauthorised login. We do not sell this data to third parties for marketing, and we do not share wallet credentials with anyone outside the payment rails you authorise. Data is stored for as long as your account remains active and for
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a period after closure as required to meet operational and legal obligations in the regions where we operate. Players in Bekasi and elsewhere in Indonesia should note that the applicable retention period depends on local law and eligible regional rules. If you want to know exactly
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what data we hold on your account, the section below explains how to make that request through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.