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How pg369 Handles Your Legal Rights

These terms set out how pg369 operates, what rights you hold as an account holder, and how we handle your data and account activity. Access to our platform depends on local law and is available only where permitted in eligible regions of Indonesia.

Account Holder RightsData Retention PolicyIndonesia Eligibility TermsDANA, OVO, GoPay Wallet ConditionsPolicy Contact Path
pg369 How pg369 Handles Your Legal Rights
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and data handling are not afterthoughts here. Every account uses SSL encryption across login, wallet connection and transaction flow. We apply OTP verification on login and on withdrawal requests — not just at registration — so your account stays under your control even if your device changes. Cookie data collected during your session is limited to functional and analytics purposes; we do not sell session data to third parties. You can request a full account data export or a deletion at any time through the policy contact path above.

SSL Encryption on All Transactions

Every connection between your device and our platform — including DANA, OVO and GoPay wallet links — runs over SSL. No payment data travels in plain text at any point.

OTP on Login and Withdrawal

We send an OTP to your registered number at login and again when a withdrawal is requested. This two-step check applies regardless of how long your session has been active.

Cookie Use, No Third-Party Sale

Session cookies help us keep your lobby state and support analytics. We do not sell or share cookie-derived data with advertisers or data brokers outside our operational partners.

Your Right to Data Access or Deletion

You may request a copy of all data we hold on your account, or ask for deletion, at any time. Submit through email or the in-account form and we action it within the required legal window.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a term you want clarified, our account support team handles legal enquiries directly. You do not need to go through a third party. Submit your query through the account help path and reference the specific policy section you are asking about — this speeds up our written response.

Account Help Chat Open the account help chat from your wallet dashboard. Reference the policy clause or data point you are querying. We respond in writing so you have a record.
Email Policy Request Send a formal data access or deletion request by email through the contact address shown in your account settings. We confirm receipt and act within the required period.
In-Account Dispute Form For account-level disputes tied to wallet activity — DANA, OVO or GoPay transactions — submit the in-account dispute form. Attach your transaction reference for faster handling.

Your Legal Questions, Answered Directly

The questions below cover the legal points our account holders ask about most — from data rights and cookie use to how wallet disputes are handled and where to send a formal request.

We do not publish licence claims we cannot substantiate. Access to our platform depends on local law and is available only in eligible regions. Check local regulations in your area before opening an account.

We collect registration details, login activity, wallet transaction references for DANA, OVO and GoPay, and session analytics. We do not collect payment card numbers or sell your data to third parties.

Transaction records tied to your wallet — including DANA, OVO and GoPay activity — are retained for the period required by applicable data law. After that window, data is deleted or anonymised.

Send a formal request via the email address in your account settings, or use the in-account dispute form. Reference your account ID. We confirm receipt and process the request within the legally required timeframe.

Submit the in-account dispute form and attach the transaction reference from your wallet app. We review it and respond in writing. If the dispute involves the wallet provider directly, their own terms also apply alongside ours.

Yes. Request account closure through account help chat or email. Active wallet balances must be withdrawn first. After closure, we retain only the data legally required and delete the rest within the applicable period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.